SERVICE LEVEL SHOCK!!

Having been a discovery member and employee years back, I often pride myself of the service from Discovery as a whole. And as such I always makes sure that everywhere I go, my superiors always signup on one of Discovery's products.

You can imagine the disbelief I am having now at the service level I am getting from Discovery Bank. I have been battling to finalize my boss's application for a while now. Much as I understand the security checks involved in order to protect the client, it still does not warrant the lack of promptness and competency I am experiencing.

Much as Mr Adrian Gore cannot be expected to be a very long call with a consultant, My boss also cannot, hence I handle everything, but that has been a nightmare. I have key in the required OTP(always having to call m boss the get the number), I have emailed credit as directed, but up until this day, we are still awaiting feedback from Discovery. By mentioning the consultants, I hope it wont affect their incentives, because they are just following the "script".

But when I need to speak to a senior person, I am expecting to be transferred to someone who will be in a position to try and assist and follow up until the query is resolved, but unfortunately that is not the case with Discovery Bank. The ones I could remember is Kea(?) , Thandiwe Gama, who told me Muzi Ndlovu is not listed anywhere on Discovery directory. The last person I spoke with is Kgalalelo Ratlhogo, who assured me that the matter will be resolved.

I am honestly only following up just to save face infront of my boss, other than that, I am appalled at the service level I have received. Having been on the other side of the line myself before, I would resort to Hellopeter, but I have been lef with no choice at all.

Remain blessed