SERVICE INEFFICIENCY - FAILURE TO MEET TURN-AROUND TIMES & BREAKING OF SERVICE LEVEL AGREEMENTS AND TRUST RELATIONSHIP WITH CLIENTS!!!!!

I am livid. How dare Discovery make customers wait so long to get a simple bank statement? I am told the turn-around time is 48 hours which in itself is beyond ridiculous!!!! I am on the third day now, and still no bank statement.

To add insult to injury, Discovery is costing me money as I have to make numerous calls to do a follow-up on why they are not meeting their turn-around (service level agreement) timeously when it comes to providing clients with bank statements bearing specific date ranges. Why don't they just adjust their pedestrian banking app and allow members to draw their own statements with the date ranges they require, with the ability to download it? Are they dense?

As someone who previously worked in the banking industry for over a decade, I have to say that this is an all-time low, and it is completely unacceptable.

How dare their staff members tell clients that they have a backlog? What business is this of the client? Those are internal issues that their institution has to remedy. Their failure to abide by turn-around times is evidence that they are breaking their service level agreement, and letting clients down big time.

I will now proceed to warn others against the service-inefficiencies of Discovery Bank as they are breaking the trust relationship between client and banker. My next point of action will lead me to social media platforms and my blog.