********* service delivery

I was a victim of a ***** **** in October 2024. A ***** case was logged with FNB on the 23 of October and Discovery bank was notified on the shortly on the same day. Upon resolution of the case the FNB consultant confirmed that Discovery bank had confirmed that the funds in the *****ulent account was secured. I was requested to sign an indemnity form for the purpose of the history of the case and refunds. FNB had exhausted all options to try and get the funds back from Discovwry and have confirmed this occurs on a regular bases and I was informed to go the legal route. I have my medical aid and parents medical aid with Discovery bank for over 15 years and I am appalled with the service delivery of the ***** incidents. What is the reason for the pathetic customer service? Why would Discovery not reply to the requests for refund and retain the funds of *****ulent nature. The case was escalated to the head know as Sobie of the ***** department at Discovery and Sobie has failed to assist in the matter.