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Zweli N
1 reviews | Active since Mar 2025
03 Mar 2025, 19:23
Service barrier
Bad experience Requested confirmation that we do not hold an account with Discovery bank.
I called them first They requested an email to be sent which I did. Called them again for follow up, promised it will be done today.
Nothing still.
How can it take almost a week just to confirm that I do not have an account.
Other banks it is a matter of one visit and you get confirmation. This is a service barrier as this bank has no physical premises and their online platforms are not streamlined. Foe an example, they have a WhatsApp chat that is manned by a robot which does not understand simple request and no handover to human help where the robot fails. This all makes it hard to interact, even worse for someone without even an account with them
Helpful (0)
Replies (6)0
Replies (6)ZN
Zweli N's updateReviewer Update
03 Mar 2025, 19:36***
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Zweli N's update03 Mar 2025, 19:36
Reviewer Update
***
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Zweli N's updateReviewer Update
04 Mar 2025, 07:44***
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Zweli N's update04 Mar 2025, 07:44
Reviewer Update
***
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Zweli N's updateReviewer Update
04 Mar 2025, 11:22I did scan it and send it back, please assist urgently.
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Zweli N's update04 Mar 2025, 11:22
Reviewer Update
I did scan it and send it back, please assist urgently.
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Zweli N's updateReviewer Update
05 Mar 2025, 20:58Documents resent in in PDF. Still nothing.
So much hassle just to confirm there is no account on the system 😕
So much hassle just to confirm there is no account on the system 😕
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Zweli N's update05 Mar 2025, 20:58
Reviewer Update
Documents resent in in PDF. Still nothing.
So much hassle just to confirm there is no account on the system 😕
So much hassle just to confirm there is no account on the system 😕
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Zweli N's updateReviewer Update
17 Mar 2025, 19:55Discovery bank
Your service sucks shame
After 14 days of writing this bar review, you are still failing to confirm that no account is held inypir books.
Ehatmust we do at this stage, have tried all that I know to get you to complete the form that confirm no account is held.
I phone your call centre for feedback sent from pillar to post, no answer people leave the all hanging and disappear.
Asked to be it through to customer service they refused. Saying customer service won't help regarding a complaint, it makes sense cause no one is serious about service here
The sad part is the process for my child is standing Still because of Discovery bank
All banks have ompleted except Discovery.
Your service is terrible e would not want to bank with you. At some point one of your agents asked me to drive from Mpumalanga to Durban or Gauteng to get the confirmation form signed, how ridiculous.
Why don't you guys open branches open branches across the country if you cannot do anything online.
Your service sucks shame
After 14 days of writing this bar review, you are still failing to confirm that no account is held inypir books.
Ehatmust we do at this stage, have tried all that I know to get you to complete the form that confirm no account is held.
I phone your call centre for feedback sent from pillar to post, no answer people leave the all hanging and disappear.
Asked to be it through to customer service they refused. Saying customer service won't help regarding a complaint, it makes sense cause no one is serious about service here
The sad part is the process for my child is standing Still because of Discovery bank
All banks have ompleted except Discovery.
Your service is terrible e would not want to bank with you. At some point one of your agents asked me to drive from Mpumalanga to Durban or Gauteng to get the confirmation form signed, how ridiculous.
Why don't you guys open branches open branches across the country if you cannot do anything online.
ZN
Zweli N's update17 Mar 2025, 19:55
Reviewer Update
Discovery bank
Your service sucks shame
After 14 days of writing this bar review, you are still failing to confirm that no account is held inypir books.
Ehatmust we do at this stage, have tried all that I know to get you to complete the form that confirm no account is held.
I phone your call centre for feedback sent from pillar to post, no answer people leave the all hanging and disappear.
Asked to be it through to customer service they refused. Saying customer service won't help regarding a complaint, it makes sense cause no one is serious about service here
The sad part is the process for my child is standing Still because of Discovery bank
All banks have ompleted except Discovery.
Your service is terrible e would not want to bank with you. At some point one of your agents asked me to drive from Mpumalanga to Durban or Gauteng to get the confirmation form signed, how ridiculous.
Why don't you guys open branches open branches across the country if you cannot do anything online.
Your service sucks shame
After 14 days of writing this bar review, you are still failing to confirm that no account is held inypir books.
Ehatmust we do at this stage, have tried all that I know to get you to complete the form that confirm no account is held.
I phone your call centre for feedback sent from pillar to post, no answer people leave the all hanging and disappear.
Asked to be it through to customer service they refused. Saying customer service won't help regarding a complaint, it makes sense cause no one is serious about service here
The sad part is the process for my child is standing Still because of Discovery bank
All banks have ompleted except Discovery.
Your service is terrible e would not want to bank with you. At some point one of your agents asked me to drive from Mpumalanga to Durban or Gauteng to get the confirmation form signed, how ridiculous.
Why don't you guys open branches open branches across the country if you cannot do anything online.
Discovery Bank's replyOfficial
19 Mar 2025, 14:27Hi Zweli
We only received the correct completed document yesterday at 11:54, all along you have been sending document that we cannot access.
I have escalated this letter request, and it will be sent back within 24 to 48 working hours.
Regards
Tsholofelo
We only received the correct completed document yesterday at 11:54, all along you have been sending document that we cannot access.
I have escalated this letter request, and it will be sent back within 24 to 48 working hours.
Regards
Tsholofelo
Discovery Bank's reply19 Mar 2025, 14:27
Official
Hi Zweli
We only received the correct completed document yesterday at 11:54, all along you have been sending document that we cannot access.
I have escalated this letter request, and it will be sent back within 24 to 48 working hours.
Regards
Tsholofelo
We only received the correct completed document yesterday at 11:54, all along you have been sending document that we cannot access.
I have escalated this letter request, and it will be sent back within 24 to 48 working hours.
Regards
Tsholofelo