Service

My review i write is with great dissatisfaction of service rendered, I think the company is getting a bad name because of the staff members lacking Knowledge. I have a credit card with Discovery and currently settle my outstanding balance on a monthly basis. This past month i took up the opportunity of using the vitality offer of getting a iphone , this now currently ran off my credit card balance and then moved to the budget facility. I had no issue with that but when i called the specialist(Mpho Legoabe) at Discovery , it’s been a nightmare to say the least. None of my questions could be answered. I was then promised call backs and then given excuse's days later when i got the call, problem with lines etc. I to date never got resolution on my simple query regarding the outstanding balance to settle. Further to this i have discovery sending me messages saying i missed a payment and will be charged penalties. This is really something where i want to pay as per my previous payments but can’t get someone at the organization to validate my query regarding outstanding amount.