Seriously disappointed

I was initially so impressed, the service was great but after getting married and needing to update my information, I truly have never struggled or been so disappointed with the service received. I personally call Discovery Bank after uploading my marriage certificate and new ID on the app and sent my information through to the consultant I was talking to. And here we are a month later with an email on the 8th of August 2023 to upload my proof of address and ID, so I send the information through get the automated response that thanks you for you email. 3 days later I wake up and find that I cannot use my card because I have not submitted the necessary documents. When you are working abroad and cannot just pick up your phone to sort things out and trust that the service provider you have chosen has you best interests at heart, but does not, its extremely disappointing and distressing.

WHY DO WE ALWAYS HAVE TO COMPLAIN AND MAKE A SCENE BEFORE ANYTHING IS DONE IN THIS WORLD!!!