LH
Loretta H
1 reviews | Active since Mar 2009
08 Sept 2021, 09:46
Serious Discovery Bank
I opened an account ages ago because I wanted to use it for savings but I NEVER activated it. I now see I owe nearly 5k in bank charges. Are you people serious? I need this account closed and this reversed please.
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Replies (2)
Discovery Bank's replyOfficial
08 Sept 2021, 10:26Hi Loretta
Thanks for reaching out to us.
I will have our account closure team contact you to assist with your closure request . However, I will not be able to assist with reversal of the account fees as our terms and conditions clearly state that " You must pay us the monthly account fee whether or not you use the account "
For confirmation of this please see the link below and refer to paragraph 60.
https://www.discovery.co.za/assets/discoverycoza/bank/legal/account-terms-and-conditions.pdf.
Should you require any further assistance, please do not hesitate to reachout to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thanks for reaching out to us.
I will have our account closure team contact you to assist with your closure request . However, I will not be able to assist with reversal of the account fees as our terms and conditions clearly state that " You must pay us the monthly account fee whether or not you use the account "
For confirmation of this please see the link below and refer to paragraph 60.
https://www.discovery.co.za/assets/discoverycoza/bank/legal/account-terms-and-conditions.pdf.
Should you require any further assistance, please do not hesitate to reachout to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Discovery Bank's reply08 Sept 2021, 10:26
Official
Hi Loretta
Thanks for reaching out to us.
I will have our account closure team contact you to assist with your closure request . However, I will not be able to assist with reversal of the account fees as our terms and conditions clearly state that " You must pay us the monthly account fee whether or not you use the account "
For confirmation of this please see the link below and refer to paragraph 60.
https://www.discovery.co.za/assets/discoverycoza/bank/legal/account-terms-and-conditions.pdf.
Should you require any further assistance, please do not hesitate to reachout to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thanks for reaching out to us.
I will have our account closure team contact you to assist with your closure request . However, I will not be able to assist with reversal of the account fees as our terms and conditions clearly state that " You must pay us the monthly account fee whether or not you use the account "
For confirmation of this please see the link below and refer to paragraph 60.
https://www.discovery.co.za/assets/discoverycoza/bank/legal/account-terms-and-conditions.pdf.
Should you require any further assistance, please do not hesitate to reachout to us on the toll-free number (0800) 07 9697.
Regards
Girshwin
LH
Loretta H's updateReviewer Update
08 Sept 2021, 10:27*******s
LH
Loretta H's update08 Sept 2021, 10:27
Reviewer Update
*******s