DN
Dawid N

1 reviews | Active since Oct 2022

28 Feb 2025, 09:39

Selfie impossible for a visual impaired person

I like Discovery Bank's app and the while outset. BUT I am stuck with the selfie feature. I want to add my voice to those who complain. I mean, it's obvious: I am visually impaired, so I can't use the selfie, full stop. I don't wanna hear it is for my safety and secure; it is so secure that even I myself can't do my own banking! I can't login to online banking, I can't even ad a ricipient, for I need this terrible selfie. No blind person can use this, full stop. And they have a complaint evail, but it is only for existing emails. I really can't understand why they could jsut send met an OTP, or even allow me to use my pin. For with this selfie, I am afraid I would have to close my account if there is no way to side step this ... I rate the 3, because they are great. But if I would have to rate the selife, I won't give it one star. It is simply impossible for me tu use, full stop.

0
Replies (3)
Discovery Bank
Discovery Bank's reply28 Feb 2025, 10:10
Official
Hi Dawid

I am looking into your query and will provide feedback once received.

Regards,
Yuvna
DN
Dawid N's update28 Feb 2025, 11:26
Reviewer Update
Thanks so much, I appreciate.
Discovery Bank
Discovery Bank's reply05 Mar 2025, 11:24
Official
Hi Dawid

I am still awaiting feedback from the relevant team.

Regards,
Yuvna