1 reviews | Active since Oct 2022
Selfie impossible for a visual impaired person
I like Discovery Bank's app and the while outset. BUT I am stuck with the selfie feature. I want to add my voice to those who complain. I mean, it's obvious: I am visually impaired, so I can't use the selfie, full stop. I don't wanna hear it is for my safety and secure; it is so secure that even I myself can't do my own banking! I can't login to online banking, I can't even ad a ricipient, for I need this terrible selfie. No blind person can use this, full stop. And they have a complaint evail, but it is only for existing emails. I really can't understand why they could jsut send met an OTP, or even allow me to use my pin. For with this selfie, I am afraid I would have to close my account if there is no way to side step this ... I rate the 3, because they are great. But if I would have to rate the selife, I won't give it one star. It is simply impossible for me tu use, full stop.
I am looking into your query and will provide feedback once received.
Regards,
Yuvna
I am looking into your query and will provide feedback once received.
Regards,
Yuvna
I am still awaiting feedback from the relevant team.
Regards,
Yuvna
I am still awaiting feedback from the relevant team.
Regards,
Yuvna
