Self-service for debit order reversal will be beneficial

Item: Discovery Bank
Rating: 3
Author: Wendy M

It is really frustrating that when I need to do a debit order reversal I need to make a call (which noone ever picks up). I think a self service option, at least for smaller amounts will be helpful.

I need assistance with a debit order reversal, can someone please assist.

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

08 Jul 2022, 15:19

Hi Wendy

I am sorry about the frustration this is causing you.

I am getting my team to urgently assist with the above reversal.

Regards,
Palehelo

Discovery Bank's reply08 Jul 2022, 15:19

Official

Hi Wendy

I am sorry about the frustration this is causing you.

I am getting my team to urgently assist with the above reversal.

Regards,
Palehelo

Discovery Bank's replyOfficial

08 Jul 2022, 15:31

Hi Wendy

I have reversed the requested debit order, please confirm if you can see the reversal on your side.

Regards,
Palehelo

Discovery Bank's reply08 Jul 2022, 15:31

Official

Hi Wendy

I have reversed the requested debit order, please confirm if you can see the reversal on your side.

Regards,
Palehelo

Wendy M's updateReviewer Update

08 Jul 2022, 15:53

Thank you so much . I see it

Wendy M's update08 Jul 2022, 15:53

Reviewer Update

Thank you so much . I see it

Discovery Bank's replyOfficial

11 Jul 2022, 12:23

Hi Wendy

I have confirmed the reversal of your debit order.

Please advise how can I assist further?

Regards,
Pale

Discovery Bank's reply11 Jul 2022, 12:23

Official

Hi Wendy

I have confirmed the reversal of your debit order.

Please advise how can I assist further?

Regards,
Pale