WM
Wendy M

1 reviews | Active since Jan 2011

08 Aug 2022, 12:58

Scheduled payment removed the reference

Good day, I created a schedule payment and it went off on the 1st of July but in the process it removed my reference to the service provider and they can't allocate my money to my account. Is it possible to reverse it and then I repay it manually?

0
Replies (3)
Discovery Bank
Discovery Bank's reply09 Aug 2022, 18:39
Official
Hi Wendy

I'll have a look in to this to confirm if this is possible and get back to you.

Regards
AJ
WM
Wendy M's update09 Aug 2022, 19:29
Reviewer Update
Thank you AJ...I'll appreciate it
Discovery Bank
Discovery Bank's reply10 Aug 2022, 15:44
Official
Hi Wendy

Thank you for your patience.

This transaction is seen as an EFT, so we're unable to reverse the funds. If you know the beneficiary you paid, it’s best to contact them and ask them to pay the money back to you. 

Regards
AJ