EM
Elmi M
1 reviews | Active since Oct 2020
26 Oct 2020, 12:37
S H O C K I N G ! customer experience!!!
Ive been trying for months to get a vitality healthy living paid into my miles account. I only ever get told that theyve escalated my query and someone will get back to me blah blah blah! I have what feels like hundreds of reference numbers and STILL NO DAMN SOLUTION OR REFUND! Its only R1700!
Im a new client and seriously considering going back to Absa! Absolutely shocking experience! NOT HAPPY!
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Replies (2)EM
Elmi M's updateReviewer Update
26 Oct 2020, 15:29Hi Sibongile,
Thanks for getting back to me but the reason for resorting to Hello Peter was EXACTLY because of responses like yours above. In my initial post I wrote about all i ever hear is that my query has been sent to Vitality and to Discovery Bank and that someone will get back to me - EXACTLY what you're saying which makes your attempt at a response even more pathetic!
Are you, or anyone at either Discovery Bank or Vitality Cash back actually able to advise why in Heavens name a refund of R1700 could take months? And this during a time where every cent counts for anyone being affected by Covid?
Let me make this easy for you to try and resolve - Vitality processed the refund, it shows on your side but not when I log into my app. Yes, I've deleted and reinstalled the app too many times to recall. All I'm begging for is an answer as to why the hell a bank, cant make a payment and let it clear.
Id appreciate some actual feedback as opposed to a generic "we will get back to you"
Thanks for getting back to me but the reason for resorting to Hello Peter was EXACTLY because of responses like yours above. In my initial post I wrote about all i ever hear is that my query has been sent to Vitality and to Discovery Bank and that someone will get back to me - EXACTLY what you're saying which makes your attempt at a response even more pathetic!
Are you, or anyone at either Discovery Bank or Vitality Cash back actually able to advise why in Heavens name a refund of R1700 could take months? And this during a time where every cent counts for anyone being affected by Covid?
Let me make this easy for you to try and resolve - Vitality processed the refund, it shows on your side but not when I log into my app. Yes, I've deleted and reinstalled the app too many times to recall. All I'm begging for is an answer as to why the hell a bank, cant make a payment and let it clear.
Id appreciate some actual feedback as opposed to a generic "we will get back to you"
EM
Elmi M's update26 Oct 2020, 15:29
Reviewer Update
Hi Sibongile,
Thanks for getting back to me but the reason for resorting to Hello Peter was EXACTLY because of responses like yours above. In my initial post I wrote about all i ever hear is that my query has been sent to Vitality and to Discovery Bank and that someone will get back to me - EXACTLY what you're saying which makes your attempt at a response even more pathetic!
Are you, or anyone at either Discovery Bank or Vitality Cash back actually able to advise why in Heavens name a refund of R1700 could take months? And this during a time where every cent counts for anyone being affected by Covid?
Let me make this easy for you to try and resolve - Vitality processed the refund, it shows on your side but not when I log into my app. Yes, I've deleted and reinstalled the app too many times to recall. All I'm begging for is an answer as to why the hell a bank, cant make a payment and let it clear.
Id appreciate some actual feedback as opposed to a generic "we will get back to you"
Thanks for getting back to me but the reason for resorting to Hello Peter was EXACTLY because of responses like yours above. In my initial post I wrote about all i ever hear is that my query has been sent to Vitality and to Discovery Bank and that someone will get back to me - EXACTLY what you're saying which makes your attempt at a response even more pathetic!
Are you, or anyone at either Discovery Bank or Vitality Cash back actually able to advise why in Heavens name a refund of R1700 could take months? And this during a time where every cent counts for anyone being affected by Covid?
Let me make this easy for you to try and resolve - Vitality processed the refund, it shows on your side but not when I log into my app. Yes, I've deleted and reinstalled the app too many times to recall. All I'm begging for is an answer as to why the hell a bank, cant make a payment and let it clear.
Id appreciate some actual feedback as opposed to a generic "we will get back to you"
EM
Elmi M's updateReviewer Update
05 Nov 2020, 11:51WEEKS LATER AND STILL NO ACTUAL FEEDBACK AND NO SIGN OF MY REFUND!!!!
EM
Elmi M's update05 Nov 2020, 11:51
Reviewer Update
WEEKS LATER AND STILL NO ACTUAL FEEDBACK AND NO SIGN OF MY REFUND!!!!