Rude Customer Service Agent

Dear Discovery Bank

I have been watching all your adverts on TV, Facebook and other platforms about the bank products you offer. As I was watching some YouTube videos, I came across the advert again, I decided to click and request a callback. A lady named Julian or Julia Mokwena called; she explained the 2 options (Transact options). I asked her if the information she was referring to was available on the website so that I could read more and decide. The lady started being aggressive and rude towards me just because I did not make a decision right then and there. I encourage you to listen to the recording, please. I was under the impression that Discovery Bank is number one in client services out of all the banks, but hey, that lady's attitude leaves a lot to be desired and tarnishes your good reputation.