******* treatment from you once again.

Once again Discovery treats me like s@%t. I swear I'm very close to cutting loses with this company. So now they just decided to freeze my credit card and making me look like a fool, trying to use it and being declined several times. I had to contact them only to find out they need me to send them a certified copy of my ID, like really? Why couldn't they just contact me and ask for it before they froze the card. Utter ******* treatment! Even when I contacted them, they couldn't explain why I had to suddenly send them a my ID copy nor why they never contacted me first. I even tried escalating the query but I was told the manager was on a call, as if they don't have formal channels for escalating matters.