******* service

<p>This email was sent on 4 August.</p> <p> </p> <p>On 27 July I received a blue pre-funded credit card( This is the only option available to me as I apparently have no credit history despite having an edu loan with NSFAS/Thuthuka for 4 years and an Investec credit card for >1 year which entails perfect credit history, documentation of which I was willing to provide) after a telephonic conversation organising that in addition to applying for a blue pre-funded card that the Miles benefit is also to be activated on the card.</p> <p>1. On 1 August I received an email from FNB stipulating that I need to submit additional documentation. On 2 August 7:58am I sent through the documentation. At 11:31am on the same day transactions on my card were declined due to outstanding documentation and only after me following up with the card department was it found that my documentation was indeed submitted and that on Discovery's side it was not processed. Thus it would seem that the card sales department seems to be either complacent or inefficient at processing documentation.<br />2. On 28 July 2016 I received a response to a query I lodged regarding the status of the miles benefit being active which indicated that it was indeed active. Despite this, miles have not been reflecting on purchases that I've made since the 28th of July. I thus lodged another enquiry and on 4 August it was brought to my attention that the miles benefit has not been active</p> <p> </p> <p>Results of numerous emails:</p> <p>to the complaint email on 4 August-no response from discovery card</p> <p>on the investigation regarding why the benefit was mysteriously inactive-no response</p> <p>follow up emails to Carmen Van Wyk who was meant to have issued the request for the above investigation- no response and her email is no longer available to me.</p> <p>to the survey I was sent regarding customer satisfaction where I again raised these concerns- no response</p> <p> </p> <p>I'm perplexed at why this department even exists based on the above lack of service. If you have any query that can't be addressed by the pdf help documents on their website I would be very worried if I were you.</p>