Rewards are only screen deep..

Honestly, I had heard great reviews about this bank and so when I switched jobs I decided to join, not just the bank but other services too. I will say, though I have had them be unhelpful the reps I have had were not rude, they're nice enough. But overall with Discovery, I am incredibly disappointed, I find they are great at signing you up but afterwards assistance is a nightmare. Sign up today, "if you need anything or further info just respond to my email it'll be there", I'll tell you what - they never respond. I have had to seek out help separately. Signing up yourself ? Forget about it, they blocked me from receiving OTPs and called me daily to have them sign me up even after telling me i could do it myself because of the extra time and them reading you pages of information when you'd better get if you read yourself and don't have the false hope of help afterward. Queried that I can no longer receive OTPs and was given the run around "might be this/on our side there are no requests/contact this number" I even sent screenshots of the so-called "non-existent requests". I figured out there was no real way to sign up without them doing it for you - and once they did... guess who got OTPs coming in again that very night? Sent a follow up email with questions and not to my surprise - no answer. I didn't bother to go through that chat with AI - its miserable. Another one -they had my names listed incorrectly, by their action mind you - because they had me in the system i guess from when i was a child under a relative. I was in communication over chat, email and call and it took forever to get a change and it was only to ONE department and they responded I would have to contact all other departments to get it sorted. They are all under Discovery but in no way integrated when it comes to your identification you have to notify each one. It took forever to get the change done under one department. Mind you I was requesting these changes to match my ID, you would think that would also be important for them too. I am exhausted - haven't even reached a year. They are mostly online so I don't understand why this is my experience, wouldn't admin and communication be better than our usual banks..