Revoked Vitality

I am extremely frustrated with Discovery Limited after my Vitality membership was revoked without any prior notification. I was billed twice in one month without any explanation or initial billing communication, and despite paying the full amount, my Vitality was still cancelled. When trying to resolve the issue, I am constantly transferred between departments, having to repeat my entire situation each time, with no one seeming to understand or take ownership of the problem. To make matters worse, Discovery cannot locate my payments and now requires me to send proof, even though the error appears to be on their side. The lack of communication, poor internal coordination, and complicated processes make this incredibly difficult to resolve unless one spends excessive time on calls. It feels as though customers are penalised for system or process failures, and overall the experience has been extremely disappointing and stressful.