CP
Calvin P
1 reviews | Active since Aug 2021
02 Mar 2022, 12:46
Revoked closure
The fact that the banking industry MILKS monthly fees from inactive accounts is ********** enough. But requesting closure of an account, but not paying ALL THE MONTHS INACTIVE bank fees, revokes closure? How financially unfair is that on your customers? EXTREMELY!
I thought the ideology was to bank differently, yet your banking practices follow suit to your competitors.
All the best recovering the bank fees.
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Replies (1)
Discovery Bank's replyOfficial
02 Mar 2022, 13:51Hi, Calvin
Thank you for bringing this matter to our attention. According to our records an account closure case was logged on your behalf 26/11/2021- Case number- *** and email was sent stating” Good day Calvin Please note that without payment, we are unable to close your Discovery Bank account. We have therefore closed your account closure request as per case number ***. Should you wish to proceed with the account closure, please contact out servicing team. For any payment arrangements, please speak to our collections team. Therefore, you need to settle your account before we can process account closure.
Regards,
Lebohang
Thank you for bringing this matter to our attention. According to our records an account closure case was logged on your behalf 26/11/2021- Case number- *** and email was sent stating” Good day Calvin Please note that without payment, we are unable to close your Discovery Bank account. We have therefore closed your account closure request as per case number ***. Should you wish to proceed with the account closure, please contact out servicing team. For any payment arrangements, please speak to our collections team. Therefore, you need to settle your account before we can process account closure.
Regards,
Lebohang
Discovery Bank's reply02 Mar 2022, 13:51
Official
Hi, Calvin
Thank you for bringing this matter to our attention. According to our records an account closure case was logged on your behalf 26/11/2021- Case number- *** and email was sent stating” Good day Calvin Please note that without payment, we are unable to close your Discovery Bank account. We have therefore closed your account closure request as per case number ***. Should you wish to proceed with the account closure, please contact out servicing team. For any payment arrangements, please speak to our collections team. Therefore, you need to settle your account before we can process account closure.
Regards,
Lebohang
Thank you for bringing this matter to our attention. According to our records an account closure case was logged on your behalf 26/11/2021- Case number- *** and email was sent stating” Good day Calvin Please note that without payment, we are unable to close your Discovery Bank account. We have therefore closed your account closure request as per case number ***. Should you wish to proceed with the account closure, please contact out servicing team. For any payment arrangements, please speak to our collections team. Therefore, you need to settle your account before we can process account closure.
Regards,
Lebohang