DN
Deon N

1 reviews | Active since Mar 2012

12 Jul 2019, 18:02

Review by a loyal credit card holder. DON'T JUST JOIN!!!

DON'T JOIN! I have been a faithfull discovery credit card client for almost 10 years. Let me tell you, that was a good choice. Discovery bank is a really bad choice. They made it out as if I'm just moving my credit card to the bank, same benefits. I have been getting on average about 600 rand discovery miles back per month, discovery bank = no miles. Miles has been discontinued. One thing about them that no other bank has, no web page so if you are banking with them you only have an app to manage your finances and the app is so buggy you are stuck with nothing. Only way you might benefit from this is if you are eating fruits and veg every day and paying all your savings into their accounts. Personally I was excited about the integration benefits but this is not a bank, it's a trick to get you to think you will benefit from their unachievable goals. Called them 3 times since I joined, the call centre assistants also doesn't know what I need to do to improve my benefits. I'm a diamond vitality member and a gold vitality money member but still I'm on 46% cashback out of a said possible 75. Petrol cashback 8.75 out of 20. Asked what I need to do to get it to max, no-one knows. Don't join is the only advice I can give.

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Replies (2)
Discovery Bank
Discovery Bank's reply18 Jul 2019, 14:26
Official
Hi Deon N
As discussed, we have not removed the Discovery Miles benefit.
We have revised our benefits and in the process in implementing the changes.
We will be publicizing a lot more information about our product in the near future. 
I do apologise for the inconvenience cause.
Regards
Jaco
DN
Deon N's update11 Sept 2019, 14:56
Reviewer Update
Really Jaco, so out of everything I complained about you can only comment on the Discovery Miles. Okay so let's talk about the Miles then, you said "in the process of implementing changes", well it's 2 month later and still nothing has been implemented, how long is your process. Since logging this complaint I was also charged interest while I clear my account every month, called the call centre no help, emailed - no help. Useless. An outstanding case 104532 has been logged 14 of August, no reply yet... Please close your bank.