Return to a bank that behaves

We are no longer allowed to smack children, well that can be seen by this bank and all the false stories they print Transfer to our bank, get your card delivered, activate and away you go Like hell From Sunday to Thursday then try to activate and you are told to fill in the delivery address again, call center when told this has been done and I have the card in my had, do it again, should not be like that but anyway Good-Bye Then a message arrives both via email and SMS, your new card is on its way Call again and wait for forever only to be told We can cancel it was ordered by you !!!! What Message card canceled that YOU ordered !!! Go shopping only to be shaken at the till as card DECLINED X 2 pay with another bank card "thank goodness" Call again only to be told sorry it takes time to transfer wait 2 days and again get DECLINED call and they can tell you zip, will call back 1 hour later to be told but your card is canceled -- by whom and why, oh just apply for a new card and it will be delivered later in the week Need a good hiding as it will be now 2 weeks without getting points and being able to use the funds on the card, but WHY MUST I REQUEST A NEW CARD WHEN NOBODY ASKED FOR IT TO BE CANCELLED - PLEASE and the secondary card when logging in still tells me " card ordered but on way ??? and that after being activated the whole thing is a joke and the IT must have come on board with no clue Bring back the old Discovery - never has one-second problem ever