Resolution to ***** incident

2 Days ago I had written feedback for Discovery bank where I had not received a great experience from their ***** department relating to an incident.

I have since removed that as I was reached out to by Discovery stating they would escalate the matter. There after I was contacted by Simphiwe Mashego who had gone through the full details of the case. Really appreciative of his commitment to resolving my issue and his understanding.

This was the initial level of customer service I had expected from Discovery in the past and can confirm was delivered on.