CV
Christin V
1 reviews | Active since Aug 2015
10 Mar 2026, 17:34
Reserved Amounts Issue
I have a problem with the way reserved amounts are handled. They are not fully deducted, which leaves both a balance and an available balance showing. This is confusing and frustrating, and makes it difficult to clearly understand the actual funds available. Please review this.
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Discovery Bank's replyOfficial
10 Mar 2026, 17:43Hi Christin,
Thank you for reaching out and sharing your experience with us. At Discovery Bank, we are committed to ensuring that your banking journey is simple, transparent, and easy to navigate.
I note your concern regarding how reserved amounts are reflected in your account. Reserved transactions are temporarily held until merchants finalize them, which can result in both a balance and an available balance being displayed. While this is standard practice to safeguard your funds, we understand that it may feel unclear at times.
Your feedback is important, and I will raise this matter with the relevant team. Thank you again for bringing this to our attention.
Regards,
Tsholofelo
Thank you for reaching out and sharing your experience with us. At Discovery Bank, we are committed to ensuring that your banking journey is simple, transparent, and easy to navigate.
I note your concern regarding how reserved amounts are reflected in your account. Reserved transactions are temporarily held until merchants finalize them, which can result in both a balance and an available balance being displayed. While this is standard practice to safeguard your funds, we understand that it may feel unclear at times.
Your feedback is important, and I will raise this matter with the relevant team. Thank you again for bringing this to our attention.
Regards,
Tsholofelo
Best regards,
Discovery Bank's reply10 Mar 2026, 17:43
Official
Hi Christin,
Thank you for reaching out and sharing your experience with us. At Discovery Bank, we are committed to ensuring that your banking journey is simple, transparent, and easy to navigate.
I note your concern regarding how reserved amounts are reflected in your account. Reserved transactions are temporarily held until merchants finalize them, which can result in both a balance and an available balance being displayed. While this is standard practice to safeguard your funds, we understand that it may feel unclear at times.
Your feedback is important, and I will raise this matter with the relevant team. Thank you again for bringing this to our attention.
Regards,
Tsholofelo
Thank you for reaching out and sharing your experience with us. At Discovery Bank, we are committed to ensuring that your banking journey is simple, transparent, and easy to navigate.
I note your concern regarding how reserved amounts are reflected in your account. Reserved transactions are temporarily held until merchants finalize them, which can result in both a balance and an available balance being displayed. While this is standard practice to safeguard your funds, we understand that it may feel unclear at times.
Your feedback is important, and I will raise this matter with the relevant team. Thank you again for bringing this to our attention.
Regards,
Tsholofelo
Best regards,