Request to Increase Credit Card Limit
I send the request for increasing my credit card limit to Discovery card division on 16 Feb 2016, I have received the reply email which requested to complete request form and 3 months bank statement which I sent it in next day. I did not receive any reply on my request then I had to send another email as a reminder on 01 Mar 2016. I have received an email with reference No. *** and requested to submit my Certified copy of Passport which I sent it to them in next day. I have received another email on 03 Mar 2016 with query no. *** and I was requested to send my Certified copy of my passport again which I respond it at the same day with requested document. <br> Nothing happened till 09 Mar 2016 and at that date I received an email which requested Copy of visa, Contract and signed off Foreign declaration document.I have sent them and after 2 days I received another email that requested full February Bank Statement which I sent it to them.<br> <br> I am so disappointed with the followup and feedback that I have received from discovery credit card division and my question is why did not ask once all required documents which would help to reduce the time and accelerate process. <br>
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
