1 reviews | Active since Sept 2025
Request for Resolution – Account Block and Delayed Response
Dear Discovery Bank
I am writing to urgently follow up on the block placed on my Discovery account on Sunday, 12 October 2025. I was notified that my account was suspended after ABSA contacted Discovery, alleging that my account was linked to *****ulent activity involving another account.
On the same day, I spoke with Thuso from the ***** Department, who requested that I provide supporting documentation, including bank statements and a police affidavit, to confirm that the transactions in question were not *****ulent. I submitted all the requested documents on Monday, 13 October 2025, as instructed.
I was informed that the matter would be resolved within 72 hours, yet it has now been over a week without any feedback from the assigned investigator. Despite my numerous calls and follow-ups with the ***** Department, I continue to receive the same response—that the matter has been escalated—but no investigator has contacted me to date.
This delay has placed me in an extremely difficult position, as there are funds in my account that are urgently needed to pay suppliers and a venue for a client event. If these payments are not made promptly, I risk losing the venue and damaging relationships with my suppliers and clients.
I kindly request that this matter be treated with immediate urgency and that my funds be released or at least that I receive a definitive update on the investigation status. Reference Number: ***4
Thank you for your prompt attention to this matter.
I would appreciate a call or email update from the investigator handling my case as soon as possible.
Thank you for bringing this to our attention. I understand how stressful this situation must be and sincerely apologize for the delay.
I've noted your reference number and will urgently look into the matter. I will revert with feedback as soon as possible. Thank you for your patience.
Regards,
Tsholofelo
Thank you for bringing this to our attention. I understand how stressful this situation must be and sincerely apologize for the delay.
I've noted your reference number and will urgently look into the matter. I will revert with feedback as soon as possible. Thank you for your patience.
Regards,
Tsholofelo
Received a phone call from Lulama this morning regarding my case. I was told that this matter would be solved and I would receive a call after lunch but I gave it time and decided to call now at 4:30pm. But still the consultant helping still cannot give me any information instead he says he will email Lulama and hope that he has not left the office. I have mentioned in my previous message that all information required that you Discovery needed was sent within 12 hours including the affidavit from the police from when the incident happened to show I knew nothing about this *****ulent activity but it has taken you more then 1 week for me to be stuck with the same news that my matter will be escalated, it has been escalated 3 times already. I have a venue to pay and suppliers to pay and they are on my neck. This is not on, as I have told the Discovery the severity of my situation and not been taken serious at all by my bank.
Received a phone call from Lulama this morning regarding my case. I was told that this matter would be solved and I would receive a call after lunch but I gave it time and decided to call now at 4:30pm. But still the consultant helping still cannot give me any information instead he says he will email Lulama and hope that he has not left the office. I have mentioned in my previous message that all information required that you Discovery needed was sent within 12 hours including the affidavit from the police from when the incident happened to show I knew nothing about this *****ulent activity but it has taken you more then 1 week for me to be stuck with the same news that my matter will be escalated, it has been escalated 3 times already. I have a venue to pay and suppliers to pay and they are on my neck. This is not on, as I have told the Discovery the severity of my situation and not been taken serious at all by my bank.