Repeated failure to action account closure

I am giving Discovery Bank one final opportunity to resolve this privately before I take the matter public.

I closed my Discovery Bank account in October. Since then, I have been charged bank fees multiple times on an account that should not exist anymore. Each time I called, I was assured the issue was fixed — but again today, I was billed yet again.

I truly want to resolve this directly with Discovery, which is why I am posting here before escalating to LinkedIn, social media, and all relevant regulatory bodies. I am giving Discovery one more chance to make this right.

I kindly request that a senior manager contact me today to fix this once and for all. I have been a long-time Discovery client across multiple products, and I would prefer to keep it that way — but this experience is making me seriously reconsider everything.

If this is not resolved immediately, I will escalate to:

The Banking Ombudsman (OBS)

The FSCA

The South African Reserve Bank (Prudential Authority)

The National Credit Regulator (NCR)

And all major public platforms

I’m hopeful Discovery can resolve this quickly so we can avoid further steps. Looking forward to hearing from a senior representative today.