Rendering customers can't contact them
They don't provide any reasonable way to contact them that is idle by people who are not rich both in money and time so that they have hours and can afford the phone bill to call. On X they pretend they cannot deal with anything, even given the case number. They pretend that I might be impersonating a customer. Which would require that I somehow got *****ulent customer information into the case. The complaints email reports that it cannot be used for complaints. Places like HelloPeter are now the only means of contacting Discovery.
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Replies (4)0
Replies (4)'s updateReviewer Update
19 Nov 2024, 17:52And they've *******ed the phone number I entered on the banking site so that it's now +27+27+44 followed by the rest of the actual number. Trying to change it results in a message claiming a message has been sent and just be accepted to complete the change. Seriously, hire some competent software engineers. There are plenty around.
's update19 Nov 2024, 17:52
Reviewer Update
And they've *******ed the phone number I entered on the banking site so that it's now +27+27+44 followed by the rest of the actual number. Trying to change it results in a message claiming a message has been sent and just be accepted to complete the change. Seriously, hire some competent software engineers. There are plenty around.
Discovery Bank's replyOfficial
20 Nov 2024, 13:39Hi Craig
I am sorry for the frustration caused.
I have notified our Complaints team about your request for further assistance.
If you have any further questions or concerns regarding your query do not hesitate to reach out to them and they will assist you.
Have a good day further.
Thank you,
Yuvna
I am sorry for the frustration caused.
I have notified our Complaints team about your request for further assistance.
If you have any further questions or concerns regarding your query do not hesitate to reach out to them and they will assist you.
Have a good day further.
Thank you,
Yuvna
Discovery Bank's reply20 Nov 2024, 13:39
Official
Hi Craig
I am sorry for the frustration caused.
I have notified our Complaints team about your request for further assistance.
If you have any further questions or concerns regarding your query do not hesitate to reach out to them and they will assist you.
Have a good day further.
Thank you,
Yuvna
I am sorry for the frustration caused.
I have notified our Complaints team about your request for further assistance.
If you have any further questions or concerns regarding your query do not hesitate to reach out to them and they will assist you.
Have a good day further.
Thank you,
Yuvna
's updateReviewer Update
23 Nov 2024, 10:29Which part of "They don't provide any reasonable way to contact them" did you find confusing?
There is a *****ulent transaction on my card and Discovery Bank is being very careful to make sure they don't have to do anything about it.
There is a *****ulent transaction on my card and Discovery Bank is being very careful to make sure they don't have to do anything about it.
's update23 Nov 2024, 10:29
Reviewer Update
Which part of "They don't provide any reasonable way to contact them" did you find confusing?
There is a *****ulent transaction on my card and Discovery Bank is being very careful to make sure they don't have to do anything about it.
There is a *****ulent transaction on my card and Discovery Bank is being very careful to make sure they don't have to do anything about it.
's updateReviewer Update
23 Nov 2024, 10:34This is the response when someone tries to use the complaints email.
"This mailbox deals specifically with existing complaints". So complaining about the incompetence of the engineers and the problems they're causing along with the fact that there's no way to deal with the ***** on the card is not possible. I'm insufficiently wealthy to stay on hold on the phone.
"This mailbox deals specifically with existing complaints". So complaining about the incompetence of the engineers and the problems they're causing along with the fact that there's no way to deal with the ***** on the card is not possible. I'm insufficiently wealthy to stay on hold on the phone.
's update23 Nov 2024, 10:34
Reviewer Update
This is the response when someone tries to use the complaints email.
"This mailbox deals specifically with existing complaints". So complaining about the incompetence of the engineers and the problems they're causing along with the fact that there's no way to deal with the ***** on the card is not possible. I'm insufficiently wealthy to stay on hold on the phone.
"This mailbox deals specifically with existing complaints". So complaining about the incompetence of the engineers and the problems they're causing along with the fact that there's no way to deal with the ***** on the card is not possible. I'm insufficiently wealthy to stay on hold on the phone.