BA
Baker A

1 reviews | Active since Sept 2011

30 Nov 2017, 10:53

Renaging on Statements made per the Discovery APP

I have been monitoring prices at Dion Wired. In order to use my available Discovery Miles Discovery on its APP has 2 icons 1st one said Earn up to 10 x miles 2nd one says use Discovery miles to purchase from Dion Wired online Based on this fact I purchased from Dion Wired online and paid but realised no miles where deducted but instead my account was debited I called Discovery and was told that Dion Wired is no longer a partner on 27 November 2017. So I directed them to their App where it clearly showed Dion Wired online as a partner. They Adamantly refused to use my miles for that purchase. This is despite the fact that I have been monitoring this App and Dion wired for the last 6 months and nothing has changed Why should I be responsible for Discovery not informing clients that the App is incorrect? I based my purchase on the fact that Discovery published the information on their APP

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Replies (2)
Discovery Bank
Discovery Bank's reply07 Dec 2017, 11:36
Official

Thank you for your comment.

I apologise for the incorrect information on our app, this has been rectified to reflect that you can only earn Miles Multiplier on purchases made at Dion Wired. You will not be able to spend your Discovery Miles at Dion Wired at this stage, should this change it will be communicated to all our members.

I have explained to you telephonically how we are going to resolve the issue you experienced.

Should you require any further assistance please feel free to contact me directly.

Best Regards

Amanda

BA
Baker A's update07 Dec 2017, 13:05
Reviewer Update
Thank you Discovery, Amanda came back to me within an hour of posting the Query and Less then a week afterwards the issue was resolved