1 reviews | Active since Sept 2011
Renaging on Statements made per the Discovery APP
I have been monitoring prices at Dion Wired. In order to use my available Discovery Miles Discovery on its APP has 2 icons 1st one said Earn up to 10 x miles 2nd one says use Discovery miles to purchase from Dion Wired online Based on this fact I purchased from Dion Wired online and paid but realised no miles where deducted but instead my account was debited I called Discovery and was told that Dion Wired is no longer a partner on 27 November 2017. So I directed them to their App where it clearly showed Dion Wired online as a partner. They Adamantly refused to use my miles for that purchase. This is despite the fact that I have been monitoring this App and Dion wired for the last 6 months and nothing has changed Why should I be responsible for Discovery not informing clients that the App is incorrect? I based my purchase on the fact that Discovery published the information on their APP
Thank you for your comment.
I apologise for the incorrect information on our app, this has been rectified to reflect that you can only earn Miles Multiplier on purchases made at Dion Wired. You will not be able to spend your Discovery Miles at Dion Wired at this stage, should this change it will be communicated to all our members.
I have explained to you telephonically how we are going to resolve the issue you experienced.
Should you require any further assistance please feel free to contact me directly.
Best Regards
Amanda
Thank you for your comment.
I apologise for the incorrect information on our app, this has been rectified to reflect that you can only earn Miles Multiplier on purchases made at Dion Wired. You will not be able to spend your Discovery Miles at Dion Wired at this stage, should this change it will be communicated to all our members.
I have explained to you telephonically how we are going to resolve the issue you experienced.
Should you require any further assistance please feel free to contact me directly.
Best Regards
Amanda
