RK
Richard K
1 reviews | Active since Aug 2011
02 Nov 2020, 07:07
Remove Discovery Vitality
I've recently migrated from FNB and now got the new Discovery Banking application. Since the migration, Vitality has been activated at R30 per month. I have absolutely no use for the Discovery's vitality service, and it was previously disabled while FNB administered my account. Could you please disable it with immediate effect. - This request I logged in September and there's still no action.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
02 Nov 2020, 12:17Good day Richard
Thank you for bringing your concern to our attention.
As the world’s first behavioural bank, we promise to guide and motivate you on your journey to being financially healthier. Vitality Money is our behavioural change programme that enables us to give you the tools and insights you need to manage your money well and allows us to give you incredible rewards like up to 100% cash back on your gym membership, up to 75% savings on flights, Dynamic Interest Rates and much more. Vitality Money is embedded in each of our products and is what makes us a bank that doesn’t just store your money, but changes your relationship with it. For that reason, you are unable to cancel your Vitality Money membership without closing your Discovery Bank account.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Thank you for bringing your concern to our attention.
As the world’s first behavioural bank, we promise to guide and motivate you on your journey to being financially healthier. Vitality Money is our behavioural change programme that enables us to give you the tools and insights you need to manage your money well and allows us to give you incredible rewards like up to 100% cash back on your gym membership, up to 75% savings on flights, Dynamic Interest Rates and much more. Vitality Money is embedded in each of our products and is what makes us a bank that doesn’t just store your money, but changes your relationship with it. For that reason, you are unable to cancel your Vitality Money membership without closing your Discovery Bank account.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Discovery Bank's reply02 Nov 2020, 12:17
Official
Good day Richard
Thank you for bringing your concern to our attention.
As the world’s first behavioural bank, we promise to guide and motivate you on your journey to being financially healthier. Vitality Money is our behavioural change programme that enables us to give you the tools and insights you need to manage your money well and allows us to give you incredible rewards like up to 100% cash back on your gym membership, up to 75% savings on flights, Dynamic Interest Rates and much more. Vitality Money is embedded in each of our products and is what makes us a bank that doesn’t just store your money, but changes your relationship with it. For that reason, you are unable to cancel your Vitality Money membership without closing your Discovery Bank account.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Thank you for bringing your concern to our attention.
As the world’s first behavioural bank, we promise to guide and motivate you on your journey to being financially healthier. Vitality Money is our behavioural change programme that enables us to give you the tools and insights you need to manage your money well and allows us to give you incredible rewards like up to 100% cash back on your gym membership, up to 75% savings on flights, Dynamic Interest Rates and much more. Vitality Money is embedded in each of our products and is what makes us a bank that doesn’t just store your money, but changes your relationship with it. For that reason, you are unable to cancel your Vitality Money membership without closing your Discovery Bank account.
Thank you for bringing this to our attention.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
RK
Richard K's updateReviewer Update
03 Nov 2020, 07:59Hello Sibongile
Thank you for responding to my Hello Peter request yesterday. No I do not want to phone, I prefer to have banking in writing, and at present there is no other may to communicate with your bank than here. unbelievable. The Consumer Protection Act No. 68 of 2008 states the following: ‘‘loyalty programme’’ means any arrangement or scheme in the ordinary course of business, in terms of which a supplier of goods or services, association of such suppliers, or other person on behalf of or in association with any such suppliers, offers or grants to a consumer any loyalty credit or award in connection with a transaction or an agreement;”
Section 35 (3) (C) states “the steps required by a consumer to participate in the programme or to receive any benefit in terms of the programme;“ This means that the consumer has the ability to choose to participate after being presented the specifics. The Act does not make reference anywhere that a loyalty program is compulsory to the consumer. Please rectify immediately.
And you are welcome to email me, just like all my other banks have done for many years.
Thank you for responding to my Hello Peter request yesterday. No I do not want to phone, I prefer to have banking in writing, and at present there is no other may to communicate with your bank than here. unbelievable. The Consumer Protection Act No. 68 of 2008 states the following: ‘‘loyalty programme’’ means any arrangement or scheme in the ordinary course of business, in terms of which a supplier of goods or services, association of such suppliers, or other person on behalf of or in association with any such suppliers, offers or grants to a consumer any loyalty credit or award in connection with a transaction or an agreement;”
Section 35 (3) (C) states “the steps required by a consumer to participate in the programme or to receive any benefit in terms of the programme;“ This means that the consumer has the ability to choose to participate after being presented the specifics. The Act does not make reference anywhere that a loyalty program is compulsory to the consumer. Please rectify immediately.
And you are welcome to email me, just like all my other banks have done for many years.
RK
Richard K's update03 Nov 2020, 07:59
Reviewer Update
Hello Sibongile
Thank you for responding to my Hello Peter request yesterday. No I do not want to phone, I prefer to have banking in writing, and at present there is no other may to communicate with your bank than here. unbelievable. The Consumer Protection Act No. 68 of 2008 states the following: ‘‘loyalty programme’’ means any arrangement or scheme in the ordinary course of business, in terms of which a supplier of goods or services, association of such suppliers, or other person on behalf of or in association with any such suppliers, offers or grants to a consumer any loyalty credit or award in connection with a transaction or an agreement;”
Section 35 (3) (C) states “the steps required by a consumer to participate in the programme or to receive any benefit in terms of the programme;“ This means that the consumer has the ability to choose to participate after being presented the specifics. The Act does not make reference anywhere that a loyalty program is compulsory to the consumer. Please rectify immediately.
And you are welcome to email me, just like all my other banks have done for many years.
Thank you for responding to my Hello Peter request yesterday. No I do not want to phone, I prefer to have banking in writing, and at present there is no other may to communicate with your bank than here. unbelievable. The Consumer Protection Act No. 68 of 2008 states the following: ‘‘loyalty programme’’ means any arrangement or scheme in the ordinary course of business, in terms of which a supplier of goods or services, association of such suppliers, or other person on behalf of or in association with any such suppliers, offers or grants to a consumer any loyalty credit or award in connection with a transaction or an agreement;”
Section 35 (3) (C) states “the steps required by a consumer to participate in the programme or to receive any benefit in terms of the programme;“ This means that the consumer has the ability to choose to participate after being presented the specifics. The Act does not make reference anywhere that a loyalty program is compulsory to the consumer. Please rectify immediately.
And you are welcome to email me, just like all my other banks have done for many years.
Discovery Bank's replyOfficial
06 Nov 2020, 11:03Good day Richard
Thank you once again for your concerns to our attention.
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals.
Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution, however I will take this up with our rewards team with the above mentioned on your post to advise further.
Regards
Sibongile
Thank you once again for your concerns to our attention.
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals.
Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution, however I will take this up with our rewards team with the above mentioned on your post to advise further.
Regards
Sibongile
Discovery Bank's reply06 Nov 2020, 11:03
Official
Good day Richard
Thank you once again for your concerns to our attention.
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals.
Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution, however I will take this up with our rewards team with the above mentioned on your post to advise further.
Regards
Sibongile
Thank you once again for your concerns to our attention.
As a behavioural bank, Discovery Bank works with Vitality Money to help you bank better and reward you for reaching your financial goals.
Because of this, we have built Vitality Money into the Discovery Bank product selection. We also use your Vitality Money contributions to help us build financial tools and programmes to help you and in your journey to banking healthier. For these reasons, we will not be able to refund your contribution, however I will take this up with our rewards team with the above mentioned on your post to advise further.
Regards
Sibongile
RK
Richard K's updateReviewer Update
24 Nov 2020, 09:09Hi Sibongile
I'm looking forward to hearing back from you and the rewards team.
Regards,
Richard.
I'm looking forward to hearing back from you and the rewards team.
Regards,
Richard.
RK
Richard K's update24 Nov 2020, 09:09
Reviewer Update
Hi Sibongile
I'm looking forward to hearing back from you and the rewards team.
Regards,
Richard.
I'm looking forward to hearing back from you and the rewards team.
Regards,
Richard.