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AS
Alain S

1 reviews | Active since Mar 2009

12 Feb 2018, 08:49

Refuse to reply to emails or give copies of call recordings !!!

I have been waiting for a few months for Discovery to reply to my emails. I was told to email as they are unable to speak on the phone but will reply to emails. I have on asked for copies of call recordings and they simply ignore all my requests. According to the POPI Act I am entitled to receive copies of call recordings.

0
Replies (4)
Discovery Bank
Discovery Bank's reply14 Feb 2018, 12:43
Official

Thank you for your comment.

I have sent you an email with the attachment of the call transcripts which were sent to you previously.

Best regards

Amanda

AS
Alain S's update14 Feb 2018, 14:11
Reviewer Update
Hi Amanda I have rep**** to your email and asked for more information as you fail to provide the information requested. I am going to be reporting this matter to the Banking Ombudsman for further investigation.
Discovery Bank
Discovery Bank's reply14 Feb 2018, 14:32
Official

Hi Alain

I note that you are unhappy with the feedback to your complaint. Please be advised that should you remain unhappy with this decision then you may lay a formal complaint with the Ombudsman for Banking Services. The details thereof are on their website which is as follows: http://www.obssa.co.za/index.php/lodgecomplaint

Best Regards

Amanda

AS
Alain S's update14 Feb 2018, 14:34
Reviewer Update
Hi Amanda Will definitely do that, FNB cannot bully their customers !