JC
Juan C
1 reviews | Active since Feb 2015
05 Jun 2021, 18:16
Refuse to renew my credit card. Useless.
Appaling service. I have a gold credit card that expired in February this year. I was advised to download the discovery bank app and order a new card there. This failed.
When I called I was told that my credit record is poor so they cannot issue me with a new card. So effectively I have an account with them that is paid up but I have no use for the credit card account. Sinister and nonsensical to say the least.
Avoid them at all costs, they are big on marketing and terrible in customer service.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
06 Jun 2021, 13:37Good day Juan
Thank you for reaching out to us and bringing your concerns to our attention.
We do apologise for the decline in credit, however you can dispute the credit feedback received with our credit team.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention.
We do apologise for the decline in credit, however you can dispute the credit feedback received with our credit team.
Regards
Sibongile
Discovery Bank's reply06 Jun 2021, 13:37
Official
Good day Juan
Thank you for reaching out to us and bringing your concerns to our attention.
We do apologise for the decline in credit, however you can dispute the credit feedback received with our credit team.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention.
We do apologise for the decline in credit, however you can dispute the credit feedback received with our credit team.
Regards
Sibongile
JC
Juan C's updateReviewer Update
07 Jun 2021, 03:34Sibongile, again being sent from pillar to post, terrible service. How do I get hold of the credit team? Why do I have to work this hard, why can't Discovery do something for a customer for once?
JC
Juan C's update07 Jun 2021, 03:34
Reviewer Update
Sibongile, again being sent from pillar to post, terrible service. How do I get hold of the credit team? Why do I have to work this hard, why can't Discovery do something for a customer for once?