REFUSE TO CLOSE MY CREDIT CARD ACCOUNT!

I asked to close my account last month. They tried to entice me with an upgrade on the card and said they would refund me the last year of banking fees, due to the incompetence that I was never able to upgrade the account. One consultant told me I should have been paying less per month and the next one said that it would cost me more??? I’m then told that I would receive a rebate on the years fees as the account has not been active. That a follow up call would be made on the Monday…. I have yet to receive that call???? This was over two weeks ago. I now see my credit card is still active, and I now OWE R 67.41 ???? I paid the outstanding balance last month, IN FULL and I told the consultant on the phone that I was not paying another cent. She confirmed that I had settled the outstanding balance. She would also follow up on the rebate… I was also told that if upgrade the more rly fee is more, but was told by another consultant if I had upgraded (which I tried to do so many times and gave up) that my monthly fees would be less?? I also cannot access the discovery bank app because I don’t have the “full suite” of banking?? So really, what is the point? I also don’t have control with communication of said account settings, I don’t need two emails and two smss a month reminding of my balances ! I want to close this credit card and Discovery bank are making it very difficult! Fleecing more money out of me and ignoring my request!! They also refuse to transfer the lousy 292 miles over to my vitality and I also cannot find a way to spend said 292 miles before they disappear! I am SO SICK of ******* service and being ********** by this company, refusing to pay for chronic medication, moving the goal posts yearly to make it harder to achieve goals, offering maternity benefits to woman instead of benefits they need as they get older… blah blah and I could go on, unfortunately there is more wrong that is right now with this company! I asked to CLOSE MY CREDIT CARD ACCOUNT AND GOT IGNORED?? I spoke to a Courtney Julich