Refusal to reverse ********** transaction on client account!

I was all pro-Discovery Bank since August 2019 when I first saw the product being launched and I’ve had nothing but good experiences till now... to dispute a debit order, you need to fill out a plethora of paperwork, beg and plead, offer your first born child as sacrifice, yet these ******s won’t reverse a debit order (where all other banks now allow you to do it yourself on their apps or internet banking) - why is it such a moerse issue for Discovery?

Secondly, I’ve recently lodged a case with your ***** department as R10,000 on the dot was transferred out of my account to an unknown beneficiary. Some rude a$$hole phoned me on the Monday morning and wAs exceptionally rude, constantly interrupting me and not listening to what I was saying. I say for instance “I did not make the transfer and only became aware of it now” then the friggin ***** would ask me “sorry, I don’t understand... who did you mean to send the money to?” - needless to say, after completely losing my temper at this half-loaf that couldn’t converse in English apparently, he told me I must send him an exact statement of what happened, because they don’t investigate the ***** behind transactions. F$&! Me!! What are you there for then. After about 30 minutes of this guy just getting more and more impatient and rude toward me, I told him I will send my affidavit and case number and then hung up the phone, because if I could and it was possible, I would’ve stabbed him in the face with a stapler over the phone. Absolutely waste of human flesh that one... the ***** department doesn’t investigate ********** transactions mos, they wait for the customer to tell them exactly what happened and who stole their money. ******* ID10T$!! If I knew what happened I wouldn’t be wasting my time with you lot then.

I haven’t responded to his email he apparently sent me and I’ve made peace that Discovery Bank is fast becoming like something from the 1970, and early 80’s... very advanced, I must say! God forbid you want to dispute anything on your account then you have to write a m****cript in response and there’s so much paperwork that I just want to point out that you guys SUCK as a digital bank when you insist on paperwork for everything from disputes that could last up to 30 days apparently, if you card is involved. Has anyone possibly informed you that Visa chargeback rules do NOT grant you 30 days to investigate! So best you get your **** together, because I see a lot of penalties in your not so distant future.

In any event, I want your legal reps details so I can serve the summons from the small claims court on Discovery Bank. Apparently it’s a massive inconvenience to check where the hell R10,000 somehow vanished! So my attorneys have advised that Discovery Bank has failed in their duties under several legislative acts of parliament and you can now be held liable for repayment of my ****** funds, within 14 days of the court summons reaching you. (I’ll have deliver it myself)

I’m so sick of this red tape Bu11**** when you have a pressing, urgent and serious matter at hand, that I want to throw up. The account thar money was transferred to should’ve been reported by you and frozen by the responsible bank immediately.

The money is probably moved or spent by now because you guys take 3 days to respond to a ***** report / incident. I know Discovery is exceptionally *********** in servicing of all their products that it was probably jus a matter of time before my perception of the bank would be shattered and casting it into the same ****ty basket as the rest of Discovery.

You are officially held responsible for the loss of R10,000 out of my transactional account and I intend on claiming this back from you, as its lost due to YOUR failure to act, putting ridiculously shallow and aggressive agents on my case and basically telling me to wave R10,000 goodbye.

The case is now being opened against Discovery Bank because I sure as **** don’t know who took the money and give you exact chains of events that ********* follow to ***** my money!!

I’m so over it... please just send me the details of your legal counsel so we may continue with the servicing of official notice to you; to be present in court when required.