Refusal to close account

<p>Hi I have asked a gentleman over a year ago to clos my account and even asked him if I need to send an e-mail or anything in writing and I was told "No". He even explained that what ever debits that going through the account< I was getting credited for it. But a few months ago I see that this is not been true so I went to the bank and put a stop order. The next month the debit order amount changed. I then reversed the debit order. I phoned again and was told to fill in an account closure form which I sent in on the 30 September 2016. I now see again in November 2016, I'm been charged again. I phoned in again and was told I failed the security test which I passed the last time with the same details.</p> <p> </p> <p>To date I received an e-mail saying that they received my details and they are busy working on it. Two months later the account is still not closed and i'm been charged. The lady i spoke to was not accomodating at all.</p>