Refusal to cancel Card

I contacted Discovery Card early November to cancel my Card.<br> A form was sent through, which was already inconvenient nonetheless I filled it in and sent it back. I also settled the outstanding balance.<br> I realised no cancellation was done and that fees and transactions were still being processed.<br> I again phoned the call centre and they assured me it would be escalated this was middle December.<br> It is now en of December still no cancellation. <br> <br> In total I gave 3 clear cancellation instructions. <br> None of which were honoured.<br> <br> I attempted to contact the banking ombud.<br> The process was that I should first lay a formal complaint with Discovery. Guess what???<br> There is no clear link to do this on their website.<br> So I will have to use this platform to lay a formal complaint before going to the ombud.<br> Discovery Card has pathetic service.<br>