1 reviews | Active since Mar 2013
Refusal to act on the information they give to people to carry out
I cancelled my credit card with them as they informed me in writing on how to do this. When account paid up login to the website and cancel the card. This I did and lo and behold they issue me with another bill for charges. I want no part in Discovery Bank, never wished to and never signed anything or gave verbal permission for them to make me a member of Discovery bank.
If they continue in this manner I will address it again with the legal team as they have no right to charge when I followed their instructions to cancel the card and have no further dealings with Discovery Bank.
They do not respond to these reviews because they know they are in the wrong. Just remove me from your horrid bank once and for all and I will be the happiest person alive.
Thanks for reaching out to me.
I would like to apologise for the type of service you have experienced to this point.
I have since followed up on your account closure request, and have requested that our account closure team contact you as soon as possible to assist with finalizing this matter.
Please remember, that before you account closure is completed, you will need to use all available Miles on your Discovery Bank account, as these Miles will be forfeited upon your account closure.
Should you like to follow up on this request, or have any additional queries, please feel free to contact us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thanks for reaching out to me.
I would like to apologise for the type of service you have experienced to this point.
I have since followed up on your account closure request, and have requested that our account closure team contact you as soon as possible to assist with finalizing this matter.
Please remember, that before you account closure is completed, you will need to use all available Miles on your Discovery Bank account, as these Miles will be forfeited upon your account closure.
Should you like to follow up on this request, or have any additional queries, please feel free to contact us on the toll-free number (0800) 07 9697.
Regards
Girshwin
Eg if I wish to buy from takealot can I spend them. What is 22000 discovery miles worth.
Eg if I wish to buy from takealot can I spend them. What is 22000 discovery miles worth.
Sorry for the delay in this response.
22000 Miles are roughly worth R2200.
You can use these Miles on Takealot or even monetize them, the choice is all yours.
I've attached a link of all our Miles partners where you can either use Miles online, or convert them into voucher to use in store.
https://www.discovery.co.za/vitality/discovery-miles-partners
For any further information, please do not hesitate to contact us on the free number (0800) 07 9697.
Regards
Girshwin
Sorry for the delay in this response.
22000 Miles are roughly worth R2200.
You can use these Miles on Takealot or even monetize them, the choice is all yours.
I've attached a link of all our Miles partners where you can either use Miles online, or convert them into voucher to use in store.
https://www.discovery.co.za/vitality/discovery-miles-partners
For any further information, please do not hesitate to contact us on the free number (0800) 07 9697.
Regards
Girshwin