DE
Desire E

1 reviews | Active since May 2011

30 Dec 2016, 13:31

Recovery of Pin

<p>I requested a pin for my card on Wednesday 28/12 at around 10.00 am. I was promised a call with a pin within 48 hours. I received a call with a pin on 30/12 at 12.50 with a pin for the secondary card. I had to log a request for the correct pin again and have to wait another 48 hours. With the public holidays this will not be before Wednesday 04/01.</p> <p> </p> <p>I need the pin asap. It does not make sense to have to wait a week for a pin.</p>

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Replies (2)
Discovery Bank
Discovery Bank's reply30 Dec 2016, 13:45
Official

Dear Nintento

Thank you for your comments and for bringing this matter to our attention.

One of our s****ed consultants will be in contact with you shortly

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***

DE
Desire E's update30 Dec 2016, 17:12
Reviewer Update

Thank you for the quick efficient response. Matter resolved