Really bad customer service!!!
<p>On 2 Nov. 2016 my husband, Damian September accidentally transferred an amount of R11656,00 from my Sharesaver account to my Dicovery Blue Account (which was not even open) and the amount has been in that account since then. He has called and e-mailed a lady called Yonela Jonas several times, sending her proof of payment as she requested and asked for the funds to be transferred back to my cheque account.</p> <p>After several calls and e-mails, and checking when this amount would be transferred baack, it still hasn't been transferred back to me. I have documented eveidence of all the e-mails and answers, the last of which is that Yonela said that she has done all she could on her side and is waiting for feedback"". Her e-mail was sent on 2 December 2016 and still nothing has been done about the transfer of the funds.</p> <p> </p> <p>This is extremely frustrating because I have given her porof of the transfer, as well as proof of my cheque account statement to verify the account belongs to me. I need the fnds to be transferred to the cheque account as originally intended. I also requested that the Discovery Blue card be closed as I never ever activated it or recieved an cards on that account </p> <p>I am listing this complaint as a last resort to try and get a Manager at Discovery Card or someone who cares about their jobs to actually do something constructive. It has been more than a month since this happened and this is grossly mismanged. Please HELP!</p>
Dear michelle-marilyn-johnson-september
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear michelle-marilyn-johnson-september
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
It is 4.15 pm and still no response from Discovery Card. Not impressed at all.
It is 4.15 pm and still no response from Discovery Card. Not impressed at all.
Yesterday my husband spoke to Yonela Jonas again about the funds transfer and she promised that she would call him back and she did not. Still no call back today and the money still has not been transferred. What does one has to do to get some good service from Discovery Card???? Really not impressed at all.
Yesterday my husband spoke to Yonela Jonas again about the funds transfer and she promised that she would call him back and she did not. Still no call back today and the money still has not been transferred. What does one has to do to get some good service from Discovery Card???? Really not impressed at all.
This is really ridiclous ! We have still not heard from Yonela. It's 2 days since she said she would call back and the funds haven't been transferred back either. Can someone in Management please take care of this? Really bad customer service. I am not impressed. Will not recommend Discovery Card to anyone.
This is really ridiclous ! We have still not heard from Yonela. It's 2 days since she said she would call back and the funds haven't been transferred back either. Can someone in Management please take care of this? Really bad customer service. I am not impressed. Will not recommend Discovery Card to anyone.