MN
Mmabohlale N
1 reviews | Active since Oct 2019
18 Jul 2025, 20:06
Rating service prompt with no service given
An authorized transaction went off my account. I keep calling discovery bank, the line randomly goes quiet then it asks me to rate a service I didn't get.
Not only am I stressed but I am also disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
18 Jul 2025, 20:22Hi Mmabohlale,
I sincerely apologize for the experience you've had with us.
Could you kindly confirm the transaction details, including the amount, date, and the name of the merchant?
Kind regards,
Onthatile
I sincerely apologize for the experience you've had with us.
Could you kindly confirm the transaction details, including the amount, date, and the name of the merchant?
Kind regards,
Onthatile
Discovery Bank's reply18 Jul 2025, 20:22
Official
Hi Mmabohlale,
I sincerely apologize for the experience you've had with us.
Could you kindly confirm the transaction details, including the amount, date, and the name of the merchant?
Kind regards,
Onthatile
I sincerely apologize for the experience you've had with us.
Could you kindly confirm the transaction details, including the amount, date, and the name of the merchant?
Kind regards,
Onthatile
MN
Mmabohlale N's updateReviewer Update
21 Jul 2025, 18:39It's all the bolt transaction that went off my account this month.
I drove everywhere I don't use bolt.
Can some just call to advise on the cancelation process. I don't want to be with a helpless bank anymore
I drove everywhere I don't use bolt.
Can some just call to advise on the cancelation process. I don't want to be with a helpless bank anymore
MN
Mmabohlale N's update21 Jul 2025, 18:39
Reviewer Update
It's all the bolt transaction that went off my account this month.
I drove everywhere I don't use bolt.
Can some just call to advise on the cancelation process. I don't want to be with a helpless bank anymore
I drove everywhere I don't use bolt.
Can some just call to advise on the cancelation process. I don't want to be with a helpless bank anymore
Discovery Bank's replyOfficial
23 Jul 2025, 07:22Hi Mmabohlale,
I understand and acknowledge the frustration this may cause.
To proceed, I need confirmation of the transaction details from your side. Please provide a date range so I can initiate the dispute.
In the meantime, kindly follow the steps below to check whether your card was registered on the Bolt platform and how to suspend or delete a card link you no longer trust:
1. Log in to the banking app
2. Select Cards
3. Tap Digital Cards
4. Choose the linked service or digital wallet
5. Select Suspend or Delete
If you would like to speak to a skilled banker, please contact our bankers directly on the toll-free number ***, and they will be more than happy to assist.
Kind Regards,
Onthatile
I understand and acknowledge the frustration this may cause.
To proceed, I need confirmation of the transaction details from your side. Please provide a date range so I can initiate the dispute.
In the meantime, kindly follow the steps below to check whether your card was registered on the Bolt platform and how to suspend or delete a card link you no longer trust:
1. Log in to the banking app
2. Select Cards
3. Tap Digital Cards
4. Choose the linked service or digital wallet
5. Select Suspend or Delete
If you would like to speak to a skilled banker, please contact our bankers directly on the toll-free number ***, and they will be more than happy to assist.
Kind Regards,
Onthatile
Discovery Bank's reply23 Jul 2025, 07:22
Official
Hi Mmabohlale,
I understand and acknowledge the frustration this may cause.
To proceed, I need confirmation of the transaction details from your side. Please provide a date range so I can initiate the dispute.
In the meantime, kindly follow the steps below to check whether your card was registered on the Bolt platform and how to suspend or delete a card link you no longer trust:
1. Log in to the banking app
2. Select Cards
3. Tap Digital Cards
4. Choose the linked service or digital wallet
5. Select Suspend or Delete
If you would like to speak to a skilled banker, please contact our bankers directly on the toll-free number ***, and they will be more than happy to assist.
Kind Regards,
Onthatile
I understand and acknowledge the frustration this may cause.
To proceed, I need confirmation of the transaction details from your side. Please provide a date range so I can initiate the dispute.
In the meantime, kindly follow the steps below to check whether your card was registered on the Bolt platform and how to suspend or delete a card link you no longer trust:
1. Log in to the banking app
2. Select Cards
3. Tap Digital Cards
4. Choose the linked service or digital wallet
5. Select Suspend or Delete
If you would like to speak to a skilled banker, please contact our bankers directly on the toll-free number ***, and they will be more than happy to assist.
Kind Regards,
Onthatile