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olatunbosun O
1 reviews | Active since Feb 2013
26 Feb 2021, 09:31
Rates query
I have been trying for weeks now to resolve my interest rate issue with discovery with no one helping me, Discovery has been charging me for the platinum suite account yet i am getting the gold suite benefit. The base interest rate for a platinum suite account is 15% yet am being charged 17.5% which is a gold suite account rate. i find it unacceptable that this is taking so long to be resolved yet i have been having my discovery card account for years now, this just goes to show that discovery doesn't care about its clients yet they claim to be a behavioral bank.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
26 Feb 2021, 13:00Hi There
Thank you for bringing this to my attention.
I am currently investigating this issue and will inform you once I have received feedback regarding this.
Regards
Girshwin
Thank you for bringing this to my attention.
I am currently investigating this issue and will inform you once I have received feedback regarding this.
Regards
Girshwin
Discovery Bank's reply26 Feb 2021, 13:00
Official
Hi There
Thank you for bringing this to my attention.
I am currently investigating this issue and will inform you once I have received feedback regarding this.
Regards
Girshwin
Thank you for bringing this to my attention.
I am currently investigating this issue and will inform you once I have received feedback regarding this.
Regards
Girshwin
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olatunbosun O's updateReviewer Update
26 Feb 2021, 13:14Much appreciated
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olatunbosun O's update26 Feb 2021, 13:14
Reviewer Update
Much appreciated
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olatunbosun O's updateReviewer Update
01 Mar 2021, 10:42Good day do you perhaps have an update for me?
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olatunbosun O's update01 Mar 2021, 10:42
Reviewer Update
Good day do you perhaps have an update for me?
Discovery Bank's replyOfficial
01 Mar 2021, 10:56Hi Olatunbosun
I have completed investigation of your account status.
Our systems indicate that when you had joined Discovery Bank your account had been downgraded to a gold account. However, you can upgrade this account back to a platinum account and receive the interest rate you have enquired on.
To do this:
Once completed , your Discovery Bank card will be delivered within 3 - 4 business days.
Should you require any further assistance, Please feel free to contact us. We will more than happy to help you.
Regards
Girshwin
I have completed investigation of your account status.
Our systems indicate that when you had joined Discovery Bank your account had been downgraded to a gold account. However, you can upgrade this account back to a platinum account and receive the interest rate you have enquired on.
To do this:
- Log on to you Discovery Bank App
- Select the accounts option.
- Click on the top right - hand corner
- Select change account colour.
Once completed , your Discovery Bank card will be delivered within 3 - 4 business days.
Should you require any further assistance, Please feel free to contact us. We will more than happy to help you.
Regards
Girshwin
Discovery Bank's reply01 Mar 2021, 10:56
Official
Hi Olatunbosun
I have completed investigation of your account status.
Our systems indicate that when you had joined Discovery Bank your account had been downgraded to a gold account. However, you can upgrade this account back to a platinum account and receive the interest rate you have enquired on.
To do this:
Once completed , your Discovery Bank card will be delivered within 3 - 4 business days.
Should you require any further assistance, Please feel free to contact us. We will more than happy to help you.
Regards
Girshwin
I have completed investigation of your account status.
Our systems indicate that when you had joined Discovery Bank your account had been downgraded to a gold account. However, you can upgrade this account back to a platinum account and receive the interest rate you have enquired on.
To do this:
- Log on to you Discovery Bank App
- Select the accounts option.
- Click on the top right - hand corner
- Select change account colour.
Once completed , your Discovery Bank card will be delivered within 3 - 4 business days.
Should you require any further assistance, Please feel free to contact us. We will more than happy to help you.
Regards
Girshwin
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olatunbosun O's updateReviewer Update
01 Mar 2021, 11:07Hi Girshwin,
i only downgraded on the 26th after no only was willing to help me after i made numerous inquiries, all along i had been on the platinum account and the rate was incorrect.
I have tried upgrading now and its not letting me, says "no change offer found" if you can get a consultant to assist me with the upgrade back that would be fine.
i only downgraded on the 26th after no only was willing to help me after i made numerous inquiries, all along i had been on the platinum account and the rate was incorrect.
I have tried upgrading now and its not letting me, says "no change offer found" if you can get a consultant to assist me with the upgrade back that would be fine.
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olatunbosun O's update01 Mar 2021, 11:07
Reviewer Update
Hi Girshwin,
i only downgraded on the 26th after no only was willing to help me after i made numerous inquiries, all along i had been on the platinum account and the rate was incorrect.
I have tried upgrading now and its not letting me, says "no change offer found" if you can get a consultant to assist me with the upgrade back that would be fine.
i only downgraded on the 26th after no only was willing to help me after i made numerous inquiries, all along i had been on the platinum account and the rate was incorrect.
I have tried upgrading now and its not letting me, says "no change offer found" if you can get a consultant to assist me with the upgrade back that would be fine.
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olatunbosun O's updateReviewer Update
05 Mar 2021, 15:40 Hi Girshwin,
The rate has been fixed and the matter resolved.
The rate has been fixed and the matter resolved.
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olatunbosun O's update05 Mar 2021, 15:40
Reviewer Update
Hi Girshwin,
The rate has been fixed and the matter resolved.
The rate has been fixed and the matter resolved.