R6 disappeared from my Discovery bank account

So on 28.05.2025 I transferred money from my Capitec bank to My Discovery Gold account, so that I can make a online payment of R6k. I went to the Game online store, selected the item I wanted to purchase and proceeded to check out. Loaded my discovery bank details, and the site redirected my to the app to authorize the payment. When I opened the app, I realize it was undergoing maintenance and therefore couldn't approve the payment. Therefore, since the payment wasn't approved the money shouldn't have left my account. So when I went back to the app, R6k had disappeared from the account. Logged a complaint, I was told the matter is being escalated. I called for follow up they hanged me up. Called again I was told they need to log a new query. Still no one has provided me details on what happened to the money in my account.