aA
almero A
1 reviews | Active since Jan 2018
03 Jan 2023, 16:48
R14 000 loss due to Discovery unwilling to assist with a refund which is processed from a supplier
No service from Discovery Bank. After an alleged "upgrade" on my credit card, a refund which was requested cannot be processed due to the card number being different. Discovery Bank not willing to assist with getting this money to my account even though it has been refunded to the previous card number also issued by Discovery Bank.
This has been logged on via the call center on 15 Dec, follow up on 20 Dec, 2 Jan and 3 Jan with promises of feedback, however none is received.
Poor service, leaving me with no option but to take a R13 000-R14 000 loss, even though the service provider is willing to refund the amount.
Terrifying to think that this institution is in charge of your money.
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almero A's updateReviewer Update
09 Jan 2023, 13:43Hi Girshwin,
If you had investigated this matter properly then you would have known that the merchant had already communicated this, as I had been communicating this to Discovery Bank since 20 December without any assistance from the bank. Hence, I once again ask for the bank to proceed with the engagement with the merchant.
If you had investigated this matter properly then you would have known that the merchant had already communicated this, as I had been communicating this to Discovery Bank since 20 December without any assistance from the bank. Hence, I once again ask for the bank to proceed with the engagement with the merchant.
aA
almero A's update09 Jan 2023, 13:43
Reviewer Update
Hi Girshwin,
If you had investigated this matter properly then you would have known that the merchant had already communicated this, as I had been communicating this to Discovery Bank since 20 December without any assistance from the bank. Hence, I once again ask for the bank to proceed with the engagement with the merchant.
If you had investigated this matter properly then you would have known that the merchant had already communicated this, as I had been communicating this to Discovery Bank since 20 December without any assistance from the bank. Hence, I once again ask for the bank to proceed with the engagement with the merchant.