MR
Mike R
1 reviews | Active since Mar 2010
15 Apr 2023, 08:51
Questionable Business Practices - be careful
Be ware - if you order a banking product and they decline you - they simply send you something else - which you don't want and never ordered. You Immediately (within 2 hours of notification) call them to cancel the product (which they agree to) Bank Charges follow on your "free bank account" for the product you asked them to cancel.
They IGNORE the request to cancel. This exact thing happened to me and I have a big fight on my hands to get the charges reversed, they disbelieve me. This practice is Inertia selling and is ******* in SA. Government Gazette reference https://www.gov.za/sites/default/files/gcis_document/***.pdf
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
15 Apr 2023, 12:25Hi Mike
Please acknowledge this as receipt of your complaint.
We are currently dealing with your case and will provide feedback as soon we have found resolution.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
We are currently dealing with your case and will provide feedback as soon we have found resolution.
Regards
Khanyi
Discovery Bank's reply15 Apr 2023, 12:25
Official
Hi Mike
Please acknowledge this as receipt of your complaint.
We are currently dealing with your case and will provide feedback as soon we have found resolution.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
We are currently dealing with your case and will provide feedback as soon we have found resolution.
Regards
Khanyi
MR
Mike R's updateReviewer Update
30 Apr 2023, 13:40The "investigation" your team has conducted was not thorough and quite frankly a joke, we have been discussing this since 31 March on DM - with no resolution in sight, I am tired of this.
Discovery need to "READ THE ROOM" - your service is shocking.
To re iterate - I app**** ( online) for a Platinum credit card on (28 February) and was declined- (your bank does not cater for people like me that has equity holdings in every major country and I am retired).
The day after I was declined I received a SMS from your courier (DSV) that a Platinum DEBIT card would be delivered to me - I never signed up for one. I declined to accept the card and I called the support desk immediately upon receiving the SMS to cancel the transaction, I was assured my previous status would be re instated. ( Call made on 1 March at 08H00)
To date nothing has happened and charges keep piling up on my account.
I won't pay for the bank charges and for the "financial fitness programme" I was signed top for
I dont need to be bought how to be financially fit - thank you.
I would appreciate a call to resolve this matter within 48 Hours - else I will escalate to top management. (Hylton Kallner)
Discovery need to "READ THE ROOM" - your service is shocking.
To re iterate - I app**** ( online) for a Platinum credit card on (28 February) and was declined- (your bank does not cater for people like me that has equity holdings in every major country and I am retired).
The day after I was declined I received a SMS from your courier (DSV) that a Platinum DEBIT card would be delivered to me - I never signed up for one. I declined to accept the card and I called the support desk immediately upon receiving the SMS to cancel the transaction, I was assured my previous status would be re instated. ( Call made on 1 March at 08H00)
To date nothing has happened and charges keep piling up on my account.
I won't pay for the bank charges and for the "financial fitness programme" I was signed top for
I dont need to be bought how to be financially fit - thank you.
I would appreciate a call to resolve this matter within 48 Hours - else I will escalate to top management. (Hylton Kallner)
MR
Mike R's update30 Apr 2023, 13:40
Reviewer Update
The "investigation" your team has conducted was not thorough and quite frankly a joke, we have been discussing this since 31 March on DM - with no resolution in sight, I am tired of this.
Discovery need to "READ THE ROOM" - your service is shocking.
To re iterate - I app**** ( online) for a Platinum credit card on (28 February) and was declined- (your bank does not cater for people like me that has equity holdings in every major country and I am retired).
The day after I was declined I received a SMS from your courier (DSV) that a Platinum DEBIT card would be delivered to me - I never signed up for one. I declined to accept the card and I called the support desk immediately upon receiving the SMS to cancel the transaction, I was assured my previous status would be re instated. ( Call made on 1 March at 08H00)
To date nothing has happened and charges keep piling up on my account.
I won't pay for the bank charges and for the "financial fitness programme" I was signed top for
I dont need to be bought how to be financially fit - thank you.
I would appreciate a call to resolve this matter within 48 Hours - else I will escalate to top management. (Hylton Kallner)
Discovery need to "READ THE ROOM" - your service is shocking.
To re iterate - I app**** ( online) for a Platinum credit card on (28 February) and was declined- (your bank does not cater for people like me that has equity holdings in every major country and I am retired).
The day after I was declined I received a SMS from your courier (DSV) that a Platinum DEBIT card would be delivered to me - I never signed up for one. I declined to accept the card and I called the support desk immediately upon receiving the SMS to cancel the transaction, I was assured my previous status would be re instated. ( Call made on 1 March at 08H00)
To date nothing has happened and charges keep piling up on my account.
I won't pay for the bank charges and for the "financial fitness programme" I was signed top for
I dont need to be bought how to be financially fit - thank you.
I would appreciate a call to resolve this matter within 48 Hours - else I will escalate to top management. (Hylton Kallner)
Discovery Bank's replyOfficial
04 May 2023, 09:31Hi Mike
Our Executive Relationship Manager is currently assisting with your case and will be in contact with you as soon as possible.
Regards
Khanyi
Our Executive Relationship Manager is currently assisting with your case and will be in contact with you as soon as possible.
Regards
Khanyi
Discovery Bank's reply04 May 2023, 09:31
Official
Hi Mike
Our Executive Relationship Manager is currently assisting with your case and will be in contact with you as soon as possible.
Regards
Khanyi
Our Executive Relationship Manager is currently assisting with your case and will be in contact with you as soon as possible.
Regards
Khanyi