1 reviews | Active since Apr 2017

21 Apr 2017, 11:40

Qualifying Criteria

<p>I subscribe to Discovery's Health and Life Plans hence thought it prudent to consolidate and apply to Discovery Card for a credit facility. I was of the opinion that i qulaified for the Discovery Card as i met the criteria with repsect to annual earnings yet my application dismissed as my ITA34 and bank statements not aligned. I explained to the consultant that as i was not resident for tax in South Africa (as i work abroad and subscribe to the current tax residency requirments) i am taxed in the country i ply my services but this explanation not acceptable. Cannot understand as have accounts with both Investec and RMB yet no problems with these institutions. The abnk statements supp**** confirm monthly deposits into these accounts. I would have thought that my case be referred to a manager for consideration or further explanation but instead i received a one liner from the consultant. Considering moving all policies from Discovery. </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply21 Apr 2017, 12:24
Official

Dear warren-heger

Thank you for your comments and for bringing this matter to our attention..

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***