Punishment for daring to close an account!

In common with quite a few others on here I had the same experience when coming to close a credit card account

I paid the balance in full and it was at zero - I then called the bank to instruct them to close the account - should be simple enough I thought as I had closed a couple of other credit cards the same way without problems.

Since I always paid the balance in full every month anyway there was no interest due , the balance was zero and the monthly fees had gone off the account a couple of days earlier . The other cards had simply been cancelled effective the day of the request and no further charges- instead they thanked me for my years of being a customer and the way my accounts had been managed.

However with Discovery they did not cancel when told but 9 days later sent. Settlement letter demanding prorated monthly account fees up to the date they got around to doing something about it. So the fact is that they took their time and then charged fees for that period (only bank fees there was no interest due or balance to be paid off) . To add insult to injury the settlement letter demanded payment within one day or they would add more fees despite the fact the account was locked and unusable.

Of course their customer service was useless when disputing the fees , promised callbacks didn’t happen and a written complaint was ignored for a week and then closed because the account had been successfully closed

They are unlike any other credit card company I have dealt with in 40 years and in common with other experiences I read on here they seem to have no conception of customer service , taking offence when someone closes an account and manufacturing fees to try to bleed them to the end

Never again !