1 reviews | Active since May 2015
Psychologically damaging messages.
My previous reviews refer . I have had a payment arrangement with Discovery ever since Covid Enforced financial difficulties... Literally every 2nd day since then (18 months) I receive an email, and an SMS reminding me to pay or I will be handed over. I have a debit order that goes through successfully EVERY month !! After complaining about these messages , I was told its system generated ( always blame the system) and it cant be stopped. With the correct will, it could be. I decided to just ignore them and get on with my life.
Over the last couple of days / weeks, I have again realised what an annoyance this is, to be reminded EVERY 2nd day - of the financial difficulties I experienced and am working through during COVID.
Anyone at Discovery Bank consider the psychological impact this has ??
Thanks for reaching out.
I'd love to have a look into this for you.
You can DM me your ID number.
Kind regards
Nicolene
Thanks for reaching out.
I'd love to have a look into this for you.
You can DM me your ID number.
Kind regards
Nicolene
I'm looking into your query and will advise shortly.
Kind regards
Nicolene
I'm looking into your query and will advise shortly.
Kind regards
Nicolene
It is my firm belief that this message is designed only to placate, and try show the community at large that you care enough only to post platitudinous useless responses, with no real intention of solving the problem.
It is my firm belief that this message is designed only to placate, and try show the community at large that you care enough only to post platitudinous useless responses, with no real intention of solving the problem.
Please accept my apologies in the delay in response.
Your ID number does not match a Discovery Bank account but I was able to locate your portfolio using your cell phone number.
I investigated your query and spoke to the Collections Team regarding the notifications and the information you received is correct that the notifications are system generated and cannot be removed until your account is out of arrears.
I apologize that I could not remove the notification but the relevant team advised that the system cannot be changed.
Kind regards
Nicolene
Please accept my apologies in the delay in response.
Your ID number does not match a Discovery Bank account but I was able to locate your portfolio using your cell phone number.
I investigated your query and spoke to the Collections Team regarding the notifications and the information you received is correct that the notifications are system generated and cannot be removed until your account is out of arrears.
I apologize that I could not remove the notification but the relevant team advised that the system cannot be changed.
Kind regards
Nicolene