“Promises Innovation, Delivers Frustration”

I wanted something as simple as a savings account from Discovery Bank. Instead, I got an absolute nightmare. They ran a credit inquiry on me — completely unnecessary and unacceptable for a savings account. Then, after a full week of struggling with their confusing and unfriendly app, they tell me they don’t accept the green barcoded ID book — something they could’ve told me upfront. So I go to Home Affairs, apply for a smart ID, and finally get it. Three months later, Discovery Bank calls me and offers me a credit card. I accept. Another credit inquiry is made. Then this morning? Declined again. Why? Because they can’t verify my ID photo at Home Affairs — the same ID I got just for them. This bank is ***********, disorganized, and careless. They waste your time, damage your credit profile with unnecessary inquiries, and have zero regard for customer experience. Steer clear. Absolutely the worst experience I’ve had with any bank