Promise not kept and misleading
I was owing the bank due to financial difficulty I was handed over to MBD and my account & credit card paused. MBD promised my account will be reactivated if I settle my debt. I owed less than credit limit and settled my account paying more than what I owed My credit card is showing credit is available R********however account is paused and discovery has refused to re-activate my account
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Replies (3)
Discovery Bank's replyOfficial
26 Oct 2023, 12:56Hi Lindani
Thanks for reaching out to us.
We have logged a query with MBD to follow-up on the information that was provided to you.
Once feedback has been received, I will ensure to provide you an update on this query.
Regards
Girshwin
Thanks for reaching out to us.
We have logged a query with MBD to follow-up on the information that was provided to you.
Once feedback has been received, I will ensure to provide you an update on this query.
Regards
Girshwin
Discovery Bank's reply26 Oct 2023, 12:56
Official
Hi Lindani
Thanks for reaching out to us.
We have logged a query with MBD to follow-up on the information that was provided to you.
Once feedback has been received, I will ensure to provide you an update on this query.
Regards
Girshwin
Thanks for reaching out to us.
We have logged a query with MBD to follow-up on the information that was provided to you.
Once feedback has been received, I will ensure to provide you an update on this query.
Regards
Girshwin
's updateReviewer Update
01 Nov 2023, 14:43I'm following up on your reply
Over and above what I shared I received an e-mail from your bank indicating my case,
CASE #[***0] case number is closed, and my account is now active however logging into my account I found it is still indicating my cards are still paused and when testing transaction, it still doesn't allow be to transact. I will give this matter 24hrs if there is still no reply I will log a complaint with banking ombudsman, please see e-mail caption below.
"image.png 138.92 KB
Over and above what I shared I received an e-mail from your bank indicating my case,
CASE #[***0] case number is closed, and my account is now active however logging into my account I found it is still indicating my cards are still paused and when testing transaction, it still doesn't allow be to transact. I will give this matter 24hrs if there is still no reply I will log a complaint with banking ombudsman, please see e-mail caption below.
"image.png 138.92 KB
's update01 Nov 2023, 14:43
Reviewer Update
I'm following up on your reply
Over and above what I shared I received an e-mail from your bank indicating my case,
CASE #[***0] case number is closed, and my account is now active however logging into my account I found it is still indicating my cards are still paused and when testing transaction, it still doesn't allow be to transact. I will give this matter 24hrs if there is still no reply I will log a complaint with banking ombudsman, please see e-mail caption below.
"image.png 138.92 KB
Over and above what I shared I received an e-mail from your bank indicating my case,
CASE #[***0] case number is closed, and my account is now active however logging into my account I found it is still indicating my cards are still paused and when testing transaction, it still doesn't allow be to transact. I will give this matter 24hrs if there is still no reply I will log a complaint with banking ombudsman, please see e-mail caption below.
"image.png 138.92 KB
Discovery Bank's replyOfficial
02 Nov 2023, 08:33Hi Lindani
We are awaiting feedback from MBD regarding the information provided to you.
Due to the fact that your account was in arrears for a long period of time, your account went into a write-off status.
This means we only collected the funds for recovery and your account would then be closed due to breach of contract.
I am awaiting feedback from MBD regarding the information provided to you before we can provide you with any additional information.
Regards
Girshwin
We are awaiting feedback from MBD regarding the information provided to you.
Due to the fact that your account was in arrears for a long period of time, your account went into a write-off status.
This means we only collected the funds for recovery and your account would then be closed due to breach of contract.
I am awaiting feedback from MBD regarding the information provided to you before we can provide you with any additional information.
Regards
Girshwin
Discovery Bank's reply02 Nov 2023, 08:33
Official
Hi Lindani
We are awaiting feedback from MBD regarding the information provided to you.
Due to the fact that your account was in arrears for a long period of time, your account went into a write-off status.
This means we only collected the funds for recovery and your account would then be closed due to breach of contract.
I am awaiting feedback from MBD regarding the information provided to you before we can provide you with any additional information.
Regards
Girshwin
We are awaiting feedback from MBD regarding the information provided to you.
Due to the fact that your account was in arrears for a long period of time, your account went into a write-off status.
This means we only collected the funds for recovery and your account would then be closed due to breach of contract.
I am awaiting feedback from MBD regarding the information provided to you before we can provide you with any additional information.
Regards
Girshwin