Progress, No Communication, Account Still On Hold

It has been months and Discovery Bank has made no meaningful progress on my case. I have submitted every document requested — including proof of payment and a SAPS affidavit — yet my account remains on hold without clear explanation.

The assigned investigator has failed to communicate transparently, and deadlines have passed without resolution. I have now had to escalate the matter to the Ombudsman due to the continued delays and lack of accountability.

This experience has been extremely frustrating and financially damaging. If you value clear communication and timely resolution, think carefully before banking here.