Profoundly ***********

It's actually hard to believe how *********** Discovery Bank is - literally every aspect is worse than my "traditional" bank. Amongst others: - incredibly slow app - no desktop access - no app based OTP - no email based OTP - confusing UX - unexplained charges - unresponsive customer service (they don't even bother with email it seems) - block transactions and don't tell you - almost impossible to use if you're traveling outside of SA (or stuck outside SA) - polite, but basically clueless and poorly trained staff

I've been trying to get in touch with Discovery to un-suspend my account for weeks now, and can't get replies to emails. It's also impossible to deal with them from the UK (where I am right now) because they have no chat based support so you have to call their SA number, then go through several hoops to talk to someone (also because you can't receive your OTP unless you're in SA with a SA cell phone) who then basically has no clue about anything and can't really help you - and then the line disconnects and obviously no one bothers to try call you back (and who wants to go through 30 min of this s**t again?).

I wish I could provide more nuanced constructive advice to Discovery, but really all I can say is just give up. Send your card holders back to FNB because everything used to work when they managed the card. Call it a day. Please.