Process for card is ridiculous!

I've recently put in an application for a discovery card. Not because I want a credit card, but because to get the full benefit on my vitality (which is gladly given to me and I've paid for for years) , I need to make purchases on a discovery credit card. I've now spent an hour in the bank for a document even the bank did not understand. I understand processes and requirements, but I have been with discovery on different products for 8 years now, and I've never had issues as a temporary and then now permanent resident. Now the process for a credit card is so frustrating that I honestly feel like taking all my portfolio from Discovery who clearly 8 years of being a loyal client is nothing! I'm so frustrated with this credit card process! And I don't even want your credit... I just want my full discount on my vitality!