A
Astrid
1 reviews | Active since Feb 2022
11 Jun 2026, 19:43
Premium meets Basic
The staff assigned to the premium tier seem entirely out of their depth. Basic requests require multiple explanations, and any task slightly more complex than a standard transactional inquiry results in confusion, mixed answers, and endless internal transfers I am paying an elevated monthly service fee for the sole purpose of avoiding the standard call center headache—yet the service here is actually slower and less competent than standard retail banking A premium banking tier should be staffed by senior, highly skilled professionals who understand financial systems and value a client's time. Instead, this bank is charging premium prices for entry-level talent. If you expect efficiency and expert financial handling, do not waste your money on their premium packages
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Discovery Bank's replyOfficial
12 Jun 2026, 12:00Good day
Thank you for taking the time to speak with us. We are sorry to hear that you are unhappy with the outcome of your claim.
If you disagree with our decision, you are entitled to make representations to us in writing within 90 days of being informed of the outcome.
Should you wish to raise any concerns regarding the decision on your claim, please submit your dispute in writing to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
Please include all relevant information and supporting documentation to assist us in reviewing your case.
We will endeavour to consider your complaint and provide feedback within 30 days of receiving your correspondence.
Regards
Discovery Insure
Thank you for taking the time to speak with us. We are sorry to hear that you are unhappy with the outcome of your claim.
If you disagree with our decision, you are entitled to make representations to us in writing within 90 days of being informed of the outcome.
Should you wish to raise any concerns regarding the decision on your claim, please submit your dispute in writing to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
Please include all relevant information and supporting documentation to assist us in reviewing your case.
We will endeavour to consider your complaint and provide feedback within 30 days of receiving your correspondence.
Regards
Discovery Insure
Best regards,
Discovery Bank's reply12 Jun 2026, 12:00
Official
Good day
Thank you for taking the time to speak with us. We are sorry to hear that you are unhappy with the outcome of your claim.
If you disagree with our decision, you are entitled to make representations to us in writing within 90 days of being informed of the outcome.
Should you wish to raise any concerns regarding the decision on your claim, please submit your dispute in writing to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
Please include all relevant information and supporting documentation to assist us in reviewing your case.
We will endeavour to consider your complaint and provide feedback within 30 days of receiving your correspondence.
Regards
Discovery Insure
Thank you for taking the time to speak with us. We are sorry to hear that you are unhappy with the outcome of your claim.
If you disagree with our decision, you are entitled to make representations to us in writing within 90 days of being informed of the outcome.
Should you wish to raise any concerns regarding the decision on your claim, please submit your dispute in writing to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
Please include all relevant information and supporting documentation to assist us in reviewing your case.
We will endeavour to consider your complaint and provide feedback within 30 days of receiving your correspondence.
Regards
Discovery Insure
Best regards,